Features (AddOns)

Service Up

InBox CustomProcessLink

Version 6.0.0

Creation Date 2021-01-20

Resources

Module to enable links in the ticket to redirect to specific processes.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • 6.x.x

Modules

The following modules are required:

  • InBox Core 6.21.7 or higher

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomProcessLink-6.0.0.opm

Configuration

Follow the settings below for the correct use of the module.

The module has 5 possible link configurations.

  • Ticket::Frontend::MenuModule###600-CustomProcessLink1
  • Ticket::Frontend::MenuModule###600-CustomProcessLink2
  • Ticket::Frontend::MenuModule###600-CustomProcessLink3
  • Ticket::Frontend::MenuModule###600-CustomProcessLink4
  • Ticket::Frontend::MenuModule###600-CustomProcessLink5

You will need to enable the configuration to use.

Configuração

After enabling, you will need to change some information:

Configuração

  • Name: Name displayed on the link;
  • Group: If you need to display only for a specific group;

To change the value of Link follow as in the example below:

Change XXXXXX by the process ID.

Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html %];ProcessEntityID=XXXXXX;HideProcessField=1

Exemple: Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html %];ProcessEntityID=Process-137452726e13149afc034cc54c0740f6;HideProcessField=1

After finishing implement the settings.

Usage

After enabling and configuring the necessary links just access the ticket and view the link as in the image below:

Configuração

A window with the process will open:

Configuração